Contact & Help

If you need help or have any questions, you can easily contact us at any time. The best way to do this is via our contact form.
We already have the answers to the most frequently asked questions in our KOKADI Insights summarized.

 

Please let us know which product you are interested in and we will contact you as soon as possible. zum Kontaktformular

We would be happy to advise you personally during our telephone service hours from Monday to Friday: 9:00 a.m. – 12:00 p.m. on Tel.: +49 (0)89 24 88 10 444. (at the local rate)

Have you already tried our carrying type test?

https://kokadi.de/welcher-tragetyp-bin-ich

We are also happy to call you for a personal consultation, use the contact form.
zum Kontaktformular

We offer different models. In addition to the sling and ring sling, there is the Flip, TaiTai, WrapStar, WrapTai and Onbu. Here you can find more information about the different baby carrier models:

https://kokadi.de/babytrage-modelle

Instructions are included with each stretcher. You can find instructions here: https://kokadi.de/bindeanleitungen

Each sling comes with tying instructions. You can find our instruction videos here:

Binding instructions can be found here: https://kokadi.de/bindeanleitungen

Here you will find many useful tips for caring for your KOKADI product: https://kokadi.de/pflegehinweise

New: The world's first detergent for baby carriers

The particularly environmentally friendly detergent for baby carriers effectively cleans jacquard fabrics and ensures that the colors are retained as much as possible.

To the detergent for baby carriers >>

We reserve the right to limit items to a certain amount per household at any time.

During the ordering process, you can enter the voucher code in the corresponding field or select the voucher that has already been saved.

Didn't find an answer to your question? Then use our contact form for other questions. We will take care of the answer as soon as possible.

zum Kontaktformular

Please let us know which product you are interested in, we will contact you if the desired product is available again.

zum Kontaktformular

You can see the status of your order in your customer account under "My order". You will be informed by us about every step of your order. Ordering process:

  • After a successful order you will receive an order confirmation with all important information by e-mail.
  • We will confirm receipt of payment for your order by email.
  • As soon as your order leaves our warehouse, you will receive a shipping and an invoice email.

Did you order as a guest? Then please use our contact form:

zum Kontaktformular

We apologize that your delivery did not arrive correctly. Simply tell us the following information directly and send us photos of the incorrectly delivered item, the package and the shipping label. We will then contact you immediately.

  • We will ship your order after receipt of payment.
  • Pre-orders have different delivery times and can be found in the detailed view of the pre-order products.
  • After a successful order you will receive an order confirmation with all important information by e-mail. As soon as your order leaves our warehouse, you will receive a shipping email and an invoice email. You will be informed by us about every step of your order.

Unfortunately we do not offer this service. We therefore ask you to check before ordering whether all the desired products are in the shopping cart. Please note that shipping costs are automatically incurred for each order placed; Unfortunately, a subsequent refund is not possible.

After each successfully completed order process, we send an order confirmation by e-mail. Please check your spam filter and which e-mail address you used to place the order. You can see the status of your order in your customer account under "My order".

As long as your order has not yet been shipped, you can cancel the order completely. Unfortunately, partial cancellations are technically not possible. Orders can only be canceled if they have not yet been dispatched. There may be overlaps here, so that a cancellation may no longer be possible even if no shipping confirmation has yet been sent. Thank you for your understanding. In order to cancel, please provide us with the information requested in the contact form as soon as possible:

zum Kontaktformular

Unfortunately we do not offer this service. We therefore ask you to check before ordering whether all the desired products are in the shopping cart. Please note that shipping costs are automatically incurred for each order placed; Unfortunately, a subsequent refund is not possible.

In addition to your customer account, you can also order as a guest. If you ordered as a guest, this order will not be displayed in your customer account. If you want to see your orders in your customer account, you must place the order from your customer account.

 

If you are returning multiple orders in one package, please enclose each order number with the return.

You can find all further information on the return in the right of withdrawal.

    If your package has already arrived according to the shipment tracking, please give us some time to process the return properly. The processing of returns can take up to 10 working days after receipt by us.

     

      You can find the shipping costs in our shipping costs table. https://www.kokadi.de/versandkosten

      • The shipping costs are a flat rate and are made up of: shipping costs + packaging costs + working time costs
      • Shipping costs apply to each order.
      • In some cases, the system automatically combines orders into one delivery, which is also in the interest of our environment.
      • In order to avoid multiple shipping costs, we ask you to place all desired items in one order.

      The tracking number can also be seen on your page under "My Orders" after shipping. If you have placed an order without a customer account, please contact us using the contact form so that we can send you the shipping email again.

      zum Kontaktformular

      In some cases, the system automatically combines orders into one delivery, which is also in the interest of our environment. Subsequent reimbursement of the flat-rate shipping fee is not provided. We ask for your understanding.

      • In order to avoid multiple shipping costs, we ask you to place all desired items in one order.
      • Shipping costs apply to each order.
      • The shipping costs are a flat rate and are made up of: shipping costs, packaging costs, working time costs.

      The tracking number can also be seen on your page under "My Orders" after shipping. If you have placed an order without a customer account, please provide us with the following information so that we can send you the shipping email again.

      zum Kontaktformular

      If the shipping status does not change for 48 hours, please provide us with all relevant information so that we can check the shipping status of your order.

      zum Kontaktformular

        If you have forgotten your password, you can use the “Forgot your password?” option when you log in and have a new password sent to you.

        Unfortunately, this is not technically possible in our system. Therefore, please always check your details for correctness before sending the order. You can specify a different delivery address during the ordering process

        You can change your data directly in your customer account in the "My Account" area under the item "Overview" all data is displayed and can be changed.

        If you are logged into your customer account, you can see your vouchers in the “My Account” area under “My Vouchers”.

        Passwords can easily be changed in your customer account. To do this, log into your account and click on personal data under My Account. Now you can create a new password and have to confirm this entry with the current password.

        If you have forgotten your password, you can use the “Forgot your password?” option when you log in and have a new password sent to you.

        The KOKADI Stalking Free Pass (SFP) allows you to secure a coveted product before everyone else. It represents a right of first refusal. You have the chance to win an SFP, for example, by participating in one of our competitions.

        Right of First refusal/SFP

        • Pre-emption rights are only issued by employees of the company KOKADI, a transfer of the pre-emption right is not possible.
        • Pre-emption rights are valid for 3 months from the date of issue.
        • Pre-emption rights can be claimed before each release in the KOKADI Shop, unless it is expressly pointed out that the use of a pre-emption right is not possible.
        • The right of first refusal can only be applied to KOKADI products. 
        • Only pre-emption rights are taken into account that have contact form via the item "How can I redeem an SFP". Unfortunately, other registrations cannot be considered.
        • The order confirmation and the request for payment will be sent before the release.
        • The payment period for SFP orders is 7 days after receipt of the order confirmation.
        • After the right of first refusal has been used, it expires.
        • If, contrary to expectations, a product is not in stock or the product is cancelled, the right of first refusal can be applied again after prior agreement.
        • If the order is canceled or returned because of the customer, then the right of first refusal will expire and will not be released again.

        SFP are awarded e.g. in the context of competitions.

        A limited number of SFPs can be redeemed for certain products, the redemption takes place within the framework of the quota chronologically according to the request date.

        To redeem an SFP, please fill out the following contact form in advance, we will inform you when your SFP has been entered.

        Editing can only be carried out if the following points are in the free text field:

        • Design
        • model
        • size

        zum Kontaktformular

        The KOKADI Stars are a loyalty program. You collect stars with every purchase and can redeem them for your next order. For every €1 worth of goods you receive a KOKADI star. A KOKADI star corresponds to a price advantage of €0.01.

        The stars will be credited 4 weeks after the order date.

        KOKADI stars are collected with every order via your customer account in our online shop.

        • For every €1 worth of goods you will receive a KOKADI star, which you can redeem with your next purchase.
        • The stars will be credited 4 weeks after the order date.
        • The KOKADI stars can be redeemed in increments of 100.
        • KOKADI stars can only be collected from end customers with a customer account.
        • 1 KOKADI star corresponds to a price advantage of €0.01.
        • A cash payment is not possible.
        • If the order is canceled or (partially) returned, the KOKADI stars received for this order expire. KOKADI stars that have already been redeemed will not be returned.
        • Please note our KOKADI stars are credited after 30 days and are then valid for 45 days.

        KOKADI stars that have already been collected can be redeemed for every order. That's how it's done:

        • The collected KOKADI stars are displayed in the shopping cart, directly at the end of the listed items.
        • You can use the slider to determine the desired number of KOKADI stars and confirm with the "Redeem KOKADI stars" button.
        • The redeemed KOKADI stars are then displayed as a separate item in the invoice display of the shopping cart as: "KOKADI stars redeemed".

        It is not possible to transfer the KOKADI stars from one customer account to another customer account.

        The collected KOKADI stars are displayed in the shopping cart, directly at the end of the listed items.

        Register here https://kokadi.de/b2b-partner-werden as a B2B partner and please submit the required documents. That is how it goes:

        1. Registration & Accreditation

        Fill out our contact form for new customers. This gives us all the data we need to activate you as a KOKADI B2B partner. After an internal check, we will activate your account as a dealer. With this account you will place your order at KOKADI in the future.

        2. Catalog & Order

        After your accreditation you will get access to the B2B area of our online shop. Here we present our complete range including prices. Put together your desired KOKADI range conveniently in our online shop and use the check-out there to send your order. Please note that the minimum order value is € 500 for the 1st order. We calculate your individual discount scale for each order. The discount level is displayed in the shopping cart. The shipping costs are also displayed in the shopping cart.

        Under https://kokadi.de/b2b-partner-werden the registration as a KOKADI B2B partner takes place.

         

        You can see the status of your order in your customer account under "My order". You will be informed by us about every step of your order.

        Ordering process:

        • After a successful order, you will receive an order confirmation with all the important information by email.
        • We will confirm receipt of payment for your order by email.
        • As soon as your order leaves our warehouse, you will receive a shipping and an invoice email.

        Do you have another question about your order? Then please contact us via the contact form:

        zum Kontaktformular

        We would be happy to advise you personally Mon - Fri: 9:00 a.m. - 12:00 p.m. on Tel.: +49 (0)89 24 88 10 444 (at local rates). Or send us a message:

        zum Kontaktformular

        We are pleased that you are interested in the KOKADI Professional program! The KOKADI Professional program is aimed at midwives, babywearing consultants, breastfeeding consultants and everyone who has to do professionally with mothers and their babies. As a KOKADI professional, you are always up to date and benefit from special conditions. We want to support you in your calling!

        In order to be activated as a KOKADI Professional, you have to do the following:

        1. We need proof of your qualification as a specialist, for example a training certificate (scan).
        2. Please register with a customer account in our online shop at www.kokadi.de. You need the customer account in order to be able to place your orders independently after approval as a professional. Please let us know the email address you used to set up your customer account.
        3. Enter all relevant information in the contact form below and upload your proof of qualification.
          IMPORTANT: Please enter the street, house number, zip code, city and qualification (midwife, babywearing consultant, breastfeeding consultant, ...) in the free text field.

        We will then check your request and activate your customer account as a professional. We will inform you about this by e-mail and send you the voucher codes for the demonstration stretches. 

        You can see the status of your order in your customer account under "My order". You will be informed by us about every step of your order. Ordering process:

        • After a successful order, you will receive an order confirmation with all important information by e-mail.
        • We will confirm receipt of payment for your order by email.
        • As soon as your order leaves our warehouse, you will receive a shipping and an invoice email.

        Do you have another question about your order? Then please send us the following information:

        To support you in your work, we offer you various demonstration stretchers from our standard range at a 50% discount on the regular price. In order to be able to use the offer, please register as a professional.

        We would be happy to advise you personally Mon - Fri: 9:00 a.m. - 12:00 p.m. on Tel.: +49 (0)89 24 88 10 444 (at local rates). Or send us a message:

        zum Kontaktformular

        We regularly offer further training for specialists in our head office in Ismaning near Munich. You can find the current dates here: www.kokadi.de/pages/fachtrageberater-zertifizierung

        Sunday,Monday,Tuesday,Wednesday,Thursday,Friday,Saturday
        January,February,March,April,May,June,July,August,September,October,November,December
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